top of page

FAQ

  • When is my order going to be sent?
    Once your order is confirmed it will be given to delivery company within 1-3 business days. During busy periods and weekends a delay may occur and you will be notified by our Customer Service.
  • Will the product I bought be the same as in the photos?
    At Tubebé Istanbul, we handcraft our garments using natural fabrics. Due to our handmade process, sizes may vary slightly, always in your favor, as we prioritize our customers' satisfaction. Additionally, please note that studio lighting may affect the colors in product photos. To provide a more accurate representation, we showcase product videos taken in daylight on our Instagram account. We encourage you to view these videos before placing your order to ensure the closest match to the actual product colors.
  • Can I adjust my order?
    Unfortunately, once an order is placed, we are not able to make any changes to it.
  • Can I cancel my order?
    If you wish to cancel your order on the same day it was placed, please contact us promptly. You can reach us via chat on our website, through our email address, or via our Instagram account. Please note that orders cannot be cancelled after 4 hours from the time of purchase. Mail address: info@tubebeistanbul.com
  • I made a mistake in my delivery address
    If you made a mistake in your delivery address, please contact us promptly. You can reach us via chat on our website, through our email address, or via our Instagram account. Please note that nothing can be adjusted after 4 hours from the time of purchase.
  • How much is the shipping cost?
    The shipping cost for all of Turkey is applied as a fixed fee to your shopping cart. Our shipping fee for all of Turkey is 80 TL including VAT. Shipping is free for purchases of 2000 TL or more.
  • I am experiencing delivery issues
    If you are experiencing any delivery issues, you are always welcome to contact us with your order number at info@tubebeistanbul.com .
  • Do you offer gift service?
    At Tubebé Istanbul, every order is carefully packed with a complimentary gift wrap. We ensure that no price tags are included in our packages, allowing you to easily gift your purchases to others. We guarantee that your gift will bring joy and satisfaction.
bottom of page