CUSTOMER CARE

At Tubebé Istanbul, we prioritize providing exceptional customer care and support. Our dedicated team is here to assist you every step of the way, whether you have questions about our products, need help with an order, or require assistance with returns or exchanges. We strive to ensure that your shopping experience with us is seamless and enjoyable. If you have any inquiries or concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to serving you with the highest level of care and professionalism. You can reach us from our social media channels, website chat or our email address: 

info@tubebeistanbul.com.

At Tubebé Istanbul, we prioritize both the privacy and safety of our customers' personal information. We employ robust security measures, including industry-standard encryption protocols, to safeguard your data against unauthorized access, disclosure, or alteration. Rest assured, your information is securely stored and transmitted during transactions.

​

In addition to protecting your privacy, we are committed to ensuring a safe online experience for all users. We continuously monitor our systems for any potential vulnerabilities and regularly update our security measures to mitigate risks.

​

Regarding marketing practices, we may use your provided contact information, such as email address, to send you promotional offers, newsletters, and updates about our products and services. These communications aim to enhance your shopping experience and keep you informed about our latest offerings.

Furthermore, we may engage in retargeting campaigns on social media platforms to display tailored advertisements to users who have visited our website. These campaigns may involve the use of cookies and similar technologies to track your browsing behavior and deliver relevant ads based on your interests.

We respect your preferences and provide options to manage your communication preferences and opt-out of marketing communications. You have the right to unsubscribe from promotional emails or adjust your ad preferences on social media platforms at any time.

For more information about how we ensure the safety of your data and your rights regarding marketing communications, please refer to our comprehensive Privacy and Safety Policy.

If you have any questions or concerns about our security measures, email marketing, or retargeting practices, please don't hesitate to contact our Customer Support team. We value your privacy and safety and are committed to maintaining your trust while providing a transparent and secure shopping experience for our customers.

For wholesale inquiries regarding our exquisite range of baby garments, we invite you to delve into the opportunity of collaborating with us. With a focus on producing top-quality baby clothing, we cater to both domestic and international markets.

Not only do we offer competitive wholesale pricing and customizable options, but we also provide the flexibility for clients to have garments produced under their brand name, complete with their brand tags and according to their specific models or designs.

Whether you're a retailer or boutique owner, we are committed to meeting your unique requirements. Don't hesitate to reach out to us today to explore how we can partner together and bring our delightful baby garments, customized to your brand's specifications, to your clientele.

We accept payments with debit cards and credit cards in our website.

We also offer bank-to-bank transfer option for our clients who do not use credit card.

In order to pay with this option, please contact us: info@tubebeistanbul.com